Her Hands My Hands
Aztec Lady has a blog post up about reader demands (well, more than just that, but go read it to get the entire story) and it got me thinking about the culture of entitlement, Karen's and the grandest of expressions: the customer is always right.
I spent my first decade plus of working in retail. My first job was in Jack in the Box. I've sold books, t-shirts and sundries. It was always a horrible job. Bosses almost never created schedules that were fair (I remember one boss Bob who did, in fact, create a store schedule that was fair, sensible and solid. You could plan ahead for months because Bob's schedule was just that good. Obviously they transferred him and the next manager tossed that schedule and created a terrible one.)
Anyway, I have no horrible stories to tell, really. I was insulted to my face a few times but I have been in medical offices also. I did have a homeless man throw cupcakes at me but it wasn't for a reason. But there were more than a few people who walked in with demands or expectations that were just grandiose.
Anyway, there are always those bosses who say deal with it. For the most part of it, that's because they don't have to deal with it. But the entitlement of 30 years ago and the entitlement today has blown out of proportion. I would love to read a sociological view of why that is. Where did the imaginary crowns all sprout from?
I have a sad, sick enjoyment of watching Karen videos on the internet. Watching people freak out in stores and public areas in the most loud, obnoxious ways. Sometimes it's cringe and I can't watch. But many times there's a crazy aggressiveness that people (so many white women) have where they start to demand information or resolution that they are not at all entitled to.
Obviously there's a lot of racism involved. The number of white women trying to insist that people of color don't live in the apartment buildings that they live in. All the "I've never seen you." The prove to me that you live here, that you belong here, that your black skin is allowed to reside where my white skin calls home.
Similar vibe is the "viral" crowd. The people who haunt spaces demanding that they are influencers or important or just that 10,000 votes short of being president. Oops. That's a different story.
Anyway, that old adage "The customer is always right" is obviously wrong and should be a death sentence if uttered. Attitudes like that just feed into class, racism and white supremacy. The Karen entitlement (which I have been guilty of in the past and now causes me cringe to think of it) is so class based. My Mom was one of those people who saw slight in every situation and caused endless misery to waiters, salespeople and any service worker out there.
I could really go on and on about this. I think it's so engrained in us that we deserve to be treated like celebrities (we're all one tweet away from fame, after all) that we're destroying our little society with each scream fest, private outrage made public and lack of empathy.
Anyway, love y'all. Stay safe.